Terms of Service

Last updated: September 27, 2026

These Terms of Service apply to your use of everclone.co and purchases from EverClone. By using our website or placing an order, you agree to these terms.

Custom Products

EverClone products are individually created from the photographs and information supplied by each customer.

Because every product is handmade, minor variations in dimensions, proportions, colors, markings, textures, stitching, posture and other details may occur. These natural variations do not necessarily mean that a product is defective.

Customers are responsible for providing accurate information, suitable photographs and complete customization instructions.

Product Images

Some images on everclone.co may be digitally created, digitally enhanced, retouched, composited or shown for illustrative purposes.

Images may not display products, pets, people, props or packaging at exact scale. Example images demonstrate the intended style and possible level of customization but do not guarantee an identical result.

Please rely on the written product information and stated measurements when ordering.

Photograph Uploads

By uploading photographs or other content, you confirm that you own the content or have permission to use it.

You allow EverClone and the service providers involved in fulfilling your order to securely access and use uploaded content for customization, production, customer service and delivery.

Customer photographs will not be used in public marketing without permission.

Orders and Payment

Prices, optional extras, applicable taxes and shipping charges will be displayed during the ordering process.

An order may be declined or canceled if payment cannot be authorized, customization information is incomplete, uploaded content cannot reasonably be used or an obvious pricing or product error has occurred.

Changes and Cancellations

Production may begin shortly after an order is placed. Contact us immediately if you need to request a change or cancellation.

Once customization or production has started, changes and cancellations may not be possible because the product is made specifically for you.

This does not limit any consumer rights that cannot legally be excluded.

Production and Delivery

Production and delivery dates are estimates unless expressly guaranteed in writing. Production time and shipping time are separate.

If an order is delayed, EverClone will provide any notice, cancellation option or refund required by applicable law.

Customers are responsible for supplying an accurate and complete delivery address.

Returns and Problems

Personalized products generally cannot be returned simply because a customer changes their mind.

If a product arrives damaged, has a manufacturing defect or materially differs from the confirmed order, contact EverClone promptly through our Contact page. Include your order number and clear photographs showing the problem.

Depending on the circumstances, an appropriate solution may include an adjustment, repair, replacement or refund.

Likeness Promise

Your EverClone should feel recognizably like your pet.

If clearly visible details from your submitted photographs have not been captured properly, contact us. We will review the finished product against the original references and provide one reasonable adjustment round where the Likeness Promise applies.

If we still cannot achieve the promised likeness following that adjustment, we will refund 100% of the base product price.

The promise does not cover details that were not visible or disclosed, unclear or conflicting reference photographs, changed preferences or requests that differ from the original order.

Website Content

The EverClone name, logo, website design, text, graphics and other original content may not be copied, reproduced, sold or commercially used without permission.

Privacy

Personal information and uploaded photographs are handled according to our Privacy Policy.

Information may be shared with trusted service providers where necessary to securely store uploads, process payments, manufacture products, provide support and deliver orders.

Acceptable Use

You must not use everclone.co unlawfully, upload content you do not have permission to use, attempt to interfere with the website, submit malicious software or circumvent the required customization process.

Liability

To the fullest extent permitted by applicable law, EverClone is not responsible for indirect, incidental or consequential losses arising from the use of the website or its products.

Nothing in these terms excludes rights or liabilities that cannot legally be excluded.

Changes to These Terms

EverClone may update these terms occasionally. The latest version will be published on everclone.co with its updated date.

Contact

Questions about these terms can be submitted through the Contact page on everclone.co.